Frequently Asked Questions
Everything you need to know about your Crumpler gear and orders.
What is the 'Legendary Life' warranty?
We stand by the quality of our bags. Crumpler offers a limited lifetime warranty that covers defects in materials and workmanship for the reasonable lifetime of the product.
How much does shipping cost within Australia?
We offer free standard shipping on all Australian orders over $150. For orders under $150, a flat rate shipping fee of $10 applies.
What is your return policy?
If you change your mind, you can return your unused items in their original packaging within 30 days of purchase for a full refund, excluding shipping costs.
How do I clean and care for my Crumpler bag?
We recommend spot cleaning your bag with lukewarm water and mild soap. Avoid machine washing or tumble drying, as this can damage the weatherproof coatings and hardware.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timeframes are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Zip Pay.